Information We Collect
- Personal Information: Name, phone number, email address, and property address collected for service scheduling, quote requests, and customer communication.
- SMS & Communication Consent: When you opt in via our website form or Facebook Lead Form, we collect your phone number and consent status for SMS notifications.
- Marketing Data: Information collected through forms, cookies, pixels, and analytics tools used to improve our marketing efforts.
- Technical Data: IP addresses, browser types, and device data collected automatically for website optimization, analytics, and security.
- Service Details: Property information, project description, and service preferences submitted through estimate request forms.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and coordinate tree services at your property.
- Send service updates, appointment reminders, estimate confirmations, and job completion notifications via phone, SMS, or email.
- Respond to quote requests and follow up on your inquiry in a timely manner.
- Personalize marketing communications through platforms such as Meta Ads, Google Ads, and email services.
- Improve our website functionality and user experience using analytics and advertising tools.
- Comply with applicable laws and regulations.
SMS Communications
When you provide your phone number and consent to receive SMS messages, Gibbs Tree Service LLC may send you transactional and informational text messages related to your service request, estimate, or account.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency may vary based on your service activity. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. For assistance, reply HELP or contact us at (302) 569-4456. Consent to receive SMS messages is not a condition of purchase or service.
Sharing Your Information
We do not sell your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers: Trusted platforms such as Twilio for SMS and GoHighLevel for CRM, used solely to facilitate our communications and operations.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are never shared with any third parties.
Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to understand how visitors interact with our site, improve website performance, and support advertising campaigns on platforms such as Meta and Google. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time by contacting us at the information below.
Your Data Rights
You have the right to:
- Request access to or correction of the personal data we hold about you.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of SMS communications at any time by replying STOP.
- Opt out of marketing emails by clicking "unsubscribe" in any email we send.
To exercise any of these rights, contact us at info@gibbstreeservice.com.
Data Security
We implement industry-standard measures including SSL/TLS encryption and access controls to protect your personal information. However, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.
Children's Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services following any updates constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please reach out: